SHIPPING & RETURNS

Thank you for shopping at Blue Wick Candle Company. 

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at kip@bluewickcandles.com

Returns

We’ll accept return requests for items that are unopened and unused. The product(s) must be in their original packaging, if applicable, in the same condition it was received. We do not accept returns for perishable items, gift cards, downloadable products, and beauty items.

If you wish to return your item, we must receive your request within 5 calendar days of the date you received your item.

 

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved. If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

 

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email kip@bluewickcandles.com within 7 days of receiving your product to begin the process.

 

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  

 

Final Sale Items

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.